Shipping & Returns
Shipping Policy
At Pawsvero, we work with trusted fulfilment partners to deliver your orders safely and efficiently. Due to high demand and international processing, orders typically arrive within 5–12 business days depending on your location.
Once your order has been dispatched, you will receive a tracking number by email so you can follow your delivery every step of the way. Please note that shipping times may vary slightly during busy periods, holidays, or due to customs processing.
We are committed to providing a smooth shopping experience and appreciate your patience and support.
Return & Exchange Policy
At Pawsvero, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please note that certain items may not be eligible for return due to hygiene or safety reasons.
If your item arrives damaged, defective, or incorrect, please contact our support team as soon as possible with photos of the product and packaging. We will work quickly to resolve the issue and provide a suitable solution.
For any return or refund enquiries, please contact our support team at pawsverosupport@gmail.com